- April 2008 - present (7 years and 3 months)
Recruit, manage and develop a support team of 12 eSourcing and Contract Analysts that execute eSourcing events in cooperation with Ericsson strategic sourcing clients and their targeted suppliers, as well as handle the execution of the offshore contracts, ensuring Vendor supervision and proper activities delivery.
Hiring new team members, making sure the team has the necessary skills to meet the objectives.
Develop team mission, roles and responsibilities, goals and metrics.
Ensure Balance Scorecard and KPIs are defined and met: Utilization, Customer Satisfaction, and SLA.
Act as point of contact for escalation of all eSourcing and Contract Management issues.
Provide leadership skills and coach team to provide excellent support to the Strategic Sourcing Managers at regional level.
Performance management – conduct performance reviews; ensure employees have the critical training to perform the job.
HR Practices (Induction and integrate new team members, Career development and Improvement plans).
Interface with the Ericsson strategic sourcing client to clearly understand the business objectives and the project landscape.
Secure planning and execution of sourcing related activities (plan, create, monitor and analyze) using the Ericsson eSourcing software application.
Follow up on operational and financial progress and performance during Contract lifecycle against contractual commitments and targets.
Recommend and control budget for Sourcing and Contract Management area according to identified business needs, execute and control expenses against the budget and department objectives.
Coordinate the Sourcing and Contract Management team activities, prioritize workload; provide weekly status report to Senior Director.
Creation and development of a global-level team from 2 people supporting one region and doing data entry tasks, to 12 people supporting all 15 regions doing complex tasks, including delivery, sales operations related tasks, inbound/outbound calls.
Savings up to 3 million EUR from the eAuction events.
Double the number of contactors managed by the Sourcing and Contract Management team; handle POs and invoicing of 2 million EUR per year.
Design and implement the process of how to obtain a long-term visa for consultants, by coordinating info from HR, Contract Management, Legal and external audit company (KPMG).
EMEA OPN Operations Manager, ORACLE ROMANIA SRL, BUCURESTI
- December 2007 - April 2008 (4 months)
Manage a team of 8 Oracle PartnerNetwork (OPN) Specialists that validate the enrolments and OPN certification for 12000 Corporations in partnership relations with Oracle.
Act as main point of contact for OPN Operations related matters (OPN Procedures, Systems & Reporting Tools), participation to the EMEA & Global conference calls.
Act as point of contact for escalation of all OPN related business issues and activities.
Monitor the progress of team’s projects; prioritize workload.
Oracle Partner Network Systems and Process owner – overall responsible with systems maintenance and enhancements and creation/adoption of new procedures to ensure top efficiency in enabling Oracle partners with the benefits they are entitled to.
Ensure compliance with EMEA & Global policies and procedures.
Ensure proper understanding of OPN procedures and good usage of OPN Reporting tools, by organizing training sessions with related teams (OPN Interaction Center, OPN Finance), participating with content to the A&C Newsletters, manage the OPN Operations web-site.
Co-author of Master Process Document, a process library compiling all the OPN Operations end-to-end tasks.
Achieved top efficiency of Cash Management for OPN - 30% reduction in OPN unapplied cash, in early 2008.
EMEA OPN Operations Project Coordinator, ORACLE ROMANIA SRL, BUCURESTI
- May 2004 - November 2007 (3 years and 6 months)
- IT / Telecom
Manage Operations projects by:
Develop and maintain project documentation, identify and schedule project deliverables, milestones, and required tasks for the OPN Operations team.
Preparing project status reports and keep management and Project Managers informed of project status and related issues.
Documenting requirements for areas where changes on the procedures and upgrading the systems were implemented.
Driving cross-functional and virtual teams to meet the projects’ objectives.
Responsible for communication area, designing and maintaining the local EMEA Operations web site.
EMEA owner for building test procedures in accordance with the test plans, aimed at both performance and functionality.
Operational design and implementation of Oracle SMB Program, QuickStart Plus (the Partner program for small and medium enterprises in EMEA, declared Best practice at Global level – adopted by other divisions).
Co-author of “EMEA VAD Dashboard” – a web-platform developed used by the Oracle Value Added Distributors for better managing the channel business.
- March 2003 - May 2004 (1 years and 2 months)
Accounts Receivable for direct sales accounting; weekly and monthly Accounts Receivable reports reported to the US.
Providing support to Marketing and Distribution departments for Accounts Receivable issues.
Preparing the financial documents, making payments using the multicash system and maintaining the relationship with the bank.
Organizing the financial procedures and solving financial queries.