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• Responsible for administrating all the documents related to the retail customer’s accounts; ensuring control of Retail Network Offices output related to clients’ files;
Strictly observe the internal procedures related to retail client relationship and account opening;
• Responsible for checking of the correctness, completeness and timely input of the customer related data in the bank’s administrative systems;
• Responsible for daily checking of the documents received from franchises versus centralized list prepared by Office Manager;
• Makes sure that the account opening/closing/modification documentation is complete and properly filed, instructing or processing appropriate actions (blocked/unblocked) in accordance with ING rules and procedures;
• Return the incomplete files to franchises; follow-up for the returned files meaning blocking the accounts if the files have not been returned in 3 working days;
• Responsible for ensuring optimal administration & centralized control of all errors related to the clients’ files, providing required explanations to Office Manager and closely monitor the franchisee(s) to send the documents for completion of the file;
• Monitors the expiration of clients’ identity cards ( letters of information, instructs blocking accounts etc)
• Takes care that all the documents related to customer’s files are properly scanned and archived;
Cerinte
Experience: preferable banking experience in a similar position
Computer proficiency: MS Office, E-mail, Internet
Language proficiency: English well verbal & written would be an advantage
Knowledge - knowledge of banking products, services, relations, knowledge of the relevant NBR rules and regulations – would be an advantage;
Competencies:
- Finisher, attention to details, customer oriented, problem solving attitude, conflict management skills
- Reliable, disciplined, initiative, open personality, sociability, energetic, resistant to stress, adaptability |
