Operational Supervisor

Descrierea postului:

The Operational Supervisor is part of our Romanian NOC (Network Operations Center). Our NOC is based on 3 internal levels of support: 1st Level Support Technicians, 2nd Level Support Engineers and 3rd Level System Engineers. Your role is to actively supervise the 1st Level technicians, ensuring follow-up on day to day activities and adherence to existing technical and quality processes.

-First escalation point for all support technicians;
-Training and coaching (both initial and recurrent);
-Daily reporting and follow up on emails, tickets, alerts;
-Real-time feedback on current issues;
-Participation in individual and team meetings;
-Backup for 1st line technicians when needed.

Cerinte
-Supervising/management experience
-Attention to details
-Ability to handle multiple tasks
-Ability to prioritize;
-Excellent communication skills;
-Excellent listening skills;
-Critical eye and initiative in improving current processes
-Medium to advanced English skills

Oferta (bonusuri, beneficii)
-Competitive salary accoring to skills and experience;
-Medical package;
-Meal vouchers;
-Internal and external trainings;
-Laptop, mobile phone.