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Descrierea postului:
Specific Responsibilities
• To establish the company’s approach to Fraud Management and Revenue Assurance, implementing policies and procedures as necessary.
• Develop fraud containment strategies making recommendations for reactionary and proactive changes to existing systems and rules
• Management of Mi-Pay’s fraud management systems utilising its capability as necessary to
• Monitor and analyse client transactions, and write reports/MI
• Identify fraud trends patterns
• make Change recommendations to contain fraud
• prepare strategic fraud containment and revenue assurance strategies
• Implementing a range of tools and techniques which aid the Fraud management effort
• Build and manage productive relationships with Clients, regulatory bodies, Acquirers, law enforcement bodies and other organisations that Mi-Pay deal with in order to combat fraud, system abuse and revenue leakage
• Work closely with the Product, Sales, Finance and Security Teams, making recommendations and enhancements to overall strategies, product innovation, security recommendations and revenue assurance capabilities.
• To establish, implement and manage policies, procedures and approach for performing the following
• Reconciliation of the Mi-Pay Revenue stream including costs of acquisition and retention, impact of Fraud or any other deduction
• Periodic reconciliation of reciprocal revenues resulting from reciprocal agreements with partners
• Identify and manage revenue leakage and exposure implementing policies and activities to reduce or stop revenue leakage
• Keep abreast of new fraud threats and trends in the telecommunications and payments industry, particularly on industry threat convergence exposures
• Compile and deliver fraud awareness training to staff and Clients
• Provide reports to management team on a weekly basis including internal presentations where required
• Review client fraud rules on a quarterly basis and provide recommendations
• Provide quarterly fraud reviews for clients and for new clients provide reviews on a weekly basis for the first 3 months
• Regular meetings with clients & account manager
Essential skills
• A bachelor’s degree or similar work experience, preferably in Finance/ Accounting, Mathematics/Statistics, Economics, or IT
• 2 – 4 years financial, operational; and information experience within a mobile telecommunications service provider or payments/banking industry
• Exposure to telecoms products and ideally payments services. Knowledge of billing systems and advantage
• Significant capability in data analysis, auditing and reconciliation methods and procedures
• Proven ability to take diverse and multi-faceted data and create insightful and meaningful information to be used in decision making
• Excellent verbal and written communication, organisational and interpersonal skills
• Ability to work effectively under time constraints and deliver results by critical deadlines. Strong capability to develop reports and create trend analyses
• Good project management skills
• Experience of working internationally is desirable, specifically Middle East and Africa
• Likely to be working in Revenue Assurance and Fraud management at present
Other Requirements
• Full, clean driving license is highly desirable
• Ability to travel internationally without undue restriction
• Background/Personal reference checks will be required
Cerinte
Mi-Pay Ltd. is a young and dynamic team where individual achievement is encouraged and recognised. The successful candidate must be able to work under pressure to tight personal deadlines whilst maintaining a focus on the commercial importance of their contribution to the team. |
