CRM Solution Consultant

Descrierea postului:

1. CRM system’s and it’s interfacing applications for the projects of solutions’ implementation on internal requests’ development:
- applications development
- CRM informatic system’s design.
- support and collaborate with Business Solutions department in analyzing requests’ fezability and finding flexible solutions that satisfying the request considering an easy and smooth integration in the present architecture.
- perform periodic statistical and consistency analysis of the stored data, analyzing ways in which the information is presented to te user with the purpose to increase applications performance and to make users’ activity more effective
- support in functional and technical specifications’ ellaboration
- requesting offers, analysis of the offers received and contracts rollout follow-up with the external providers.
- designing and execution of the complex testing plans (regarding the system)
- major system/applications reconfiguration
- identifying and implementing new development technologies on the CRM systems/applications
- coaching activities for new colleagues (CRM Solution Developer and CRM Solution Specialist)
- active contributor in Billing budget reviews/forecasts
2. Support the operational team in order to ensure proper operation of the systems and availability of their functionalities. Level 2 support activity (towards the applications administrators) for conjuncture operational situations/issues.
3. Identify new opportunities for the functional development of CRM system
4. Technical/activity management for outsourced resources regarding the efficient allocation of the developments required on CRM area
5. technical knoledge transfer within the CRM Development team and identifying areas with needs for specialized resources (insourced or outsourced) in order make the activities more efficient
6. Other silimar activities as requested by hierarchical superiors.

Cerinte
- University graduate (Computer Science or Economic Cybernetics)
- Advantage on having attended project management classes.
- English or Italian – fluently
- Advanced knowledge of programming languges (java, C, Visual Studio), PL/SQL developments
- MS Office, MS Project, Visio, other project management applications
- Strong experience and knowledge in architecturing mid and large sized IS
- Strong knowledge of Billing and CRM applications’ architectures, processes and their interdependencies.
- Software development methodology (software engineering)
- Capacity to solve conflictual tasks and deadlocks dependencies related to systems
- Previous experience in managing and coaching technical resources in software development projects.
- Relevant IT experience

Equipment used/work tools:

- Professional handset
- IT equipment
- Laptop + ORO VPN remote access

Availability for urgent actions during the night or legal holidays

Labor competence:

- Customer oriented
- Focused/commited on providing accuracy/exactness
- Technical and professional expertize
- Organisation awareness
- Analitical thinking
- Project management
- Ability to identify and solve the problems
- People management
- Planning and organizing
- Medium/long term analysis/vision
- Organisational adaptation


Behavior competence:
- Flexibility
- Leadership
- Team work/ Colaboration
- Result oriented
- Initiative and pro-activity
- Communication skills
- Personal development

Oferta (bonusuri, beneficii)
• Competitive salary package
• The opportunity to develop a career within a stable multinational environment
• The opportunity to join a international team of motivated professionals, operations in Italy or in Turkey.