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Call Center Operator


Confidential
Nivel cariera Middle
Domenii oferta
Oras(e) BUCURESTI
 





Job Responsibilities:






·        He/ she will be the first point of contact for all customers’ issues related to the IT/technical equipment;




·        To answer calls in a professional manner, handle inquiries, manage and solve issues at hand;




·        To record in the Help Desk application the information regarding incidents/customer requests (event description, actions taken, individuals / teams involved etc.);




·        To identify and escalate priority issues, route issues to other technical departments or subcontractors when their intervention is required in order to resolve the service interruptions;




·        To follow up calls when necessary;




·        To update call center database by entering information; reporting to the Call Center Supervisor for any work related issues.




 




Job Requirements:




·        Technical High School Diploma; College Degree will be valued;




·        Call center previous experience, preferably in technical field, is an advantage;




·        Good knowledge of English;




·        Excellent verbal & written communication skills; Strong analytical skills; Having a clear telephone voice;




·        Advanced perception and high quality of service; Always provide information in an efficient and accurate manner;




·        Customer oriented & ability to work under stress; Efficient enough to manage heavy calls flow;




·        Basic IT skills (software and hardware) and knowledge of MS Office;




·        Team player & good interpersonal skills; Being flexible and adaptable.




 






The offer:




·        Company training;




·        Salary based on experience and skills;




·        Private medical package;




·        Lunch tickets.




 



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