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Call Center Operator


Confidential
Tip oferta Job
Nivel cariera Middle
Oras(e) BUCURESTI
Domenii oferta
IT / Telecom
Telecomunicatii
Suport / Helpdesk
 



Job Responsibilities:



·        He/ she will be the first point of contact for all customers’ issues related to the IT/technical equipment;


·        To answer calls in a professional manner, handle inquiries, manage and solve issues at hand;


·        To record in the Help Desk application the information regarding incidents/customer requests (event description, actions taken, individuals / teams involved etc.);


·        To identify and escalate priority issues, route issues to other technical departments or subcontractors when their intervention is required in order to resolve the service interruptions;


·        To follow up calls when necessary;


·        To update call center database by entering information; reporting to the Call Center Supervisor for any work related issues.


 


Job Requirements:


·        Technical High School Diploma; College Degree will be valued;


·        Call center previous experience, preferably in technical field, is an advantage;


·        Good knowledge of English;


·        Excellent verbal & written communication skills; Strong analytical skills; Having a clear telephone voice;


·        Advanced perception and high quality of service; Always provide information in an efficient and accurate manner;


·        Customer oriented & ability to work under stress; Efficient enough to manage heavy calls flow;


·        Basic IT skills (software and hardware) and knowledge of MS Office;


·        Team player & good interpersonal skills; Being flexible and adaptable.


 



The offer:


·        Company training;


·        Salary based on experience and skills;


·        Private medical package;


·        Lunch tickets.


 


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