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Call Center Operator

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Nivel cariera Middle
Domenii oferta

Job Responsibilities:

·        He/ she will be the first point of contact for all customers’ issues related to the IT/technical equipment;

·        To answer calls in a professional manner, handle inquiries, manage and solve issues at hand;

·        To record in the Help Desk application the information regarding incidents/customer requests (event description, actions taken, individuals / teams involved etc.);

·        To identify and escalate priority issues, route issues to other technical departments or subcontractors when their intervention is required in order to resolve the service interruptions;

·        To follow up calls when necessary;

·        To update call center database by entering information; reporting to the Call Center Supervisor for any work related issues.


Job Requirements:

·        Technical High School Diploma; College Degree will be valued;

·        Call center previous experience, preferably in technical field, is an advantage;

·        Good knowledge of English;

·        Excellent verbal & written communication skills; Strong analytical skills; Having a clear telephone voice;

·        Advanced perception and high quality of service; Always provide information in an efficient and accurate manner;

·        Customer oriented & ability to work under stress; Efficient enough to manage heavy calls flow;

·        Basic IT skills (software and hardware) and knowledge of MS Office;

·        Team player & good interpersonal skills; Being flexible and adaptable.


The offer:

·        Company training;

·        Salary based on experience and skills;

·        Private medical package;

·        Lunch tickets.


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