Locuri de munca in Serviciu clienti

Ensure prompt payment of customer accounts within assigned portfolio; meet cash collection and aged debt targets; timely resolution of customer issues affecting payment; act as liaison and support to customers and internal stakeholders Key responsabilities:
1. Customer Interaction 2. Transaction Processing & Audit 3. Exception Handling 4. Report Generation 5. Project participation

Cerinte
KEY TASKS:

1. Customer Interaction - Daily interaction with customers, sales and in-house teams to ensure prompt payment of amounts due 2. Transaction Processing & Audit - Research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information ...

- Asigura suportul tehnic pentru clienti privind utilizarea aplicatiilor software dezvoltate de firma
- Identifica si rezolva on-line solicitarile clientilor privind modul de utilizare a aplicatiilor
- Pastreaza relatia cu clientii din portofoliul propriu
- Intocmeste rapoarte specifice referitoare la clientii din protofoliu

CANDIDATUL IDEAL:

- Persoana responsabila, politicoasa si punctuala
- Optimista, cu o reala incredere in sine care sa inspire profesionalism
- Empatica, careia sa ii faca o reala placere de a lucra cu oamenii pe tot parcursul programului de lucru, rezolvand obiectiile si problemele clientilor
- Persuasiva, cu capacitate de a asculta activ, de a intelege repede si de a prelua in mod diplomat controlul discutiei
- Atitudine pozitiva fata de firma si produs
- Vocabular dezvoltat si usurinta in exprimare
- Putere de a se face imediat placut prin tonalitatea si atitudinea fata de client
- Perseverenta in atingerea obiectivelor
- Rezistenţă la stres si capacitatea de a lucra cu termen...

- preluarea solicitărilor telefonice şi înregistrarea acestora în aplicaţii soft;
- interacţiunea cu clienţii pentru a le oferi informaţii despre produse/ servicii/ campanii;
- gestionarea şi rezolvarea solicitărilor clientilor;
- introducerea informatiilor despre client in aplicatia software interna;
- adoptarea unei atitudini pozitive si orientate catre client

Cerinte
- cunostinte de limba italiana (nivel mediu/avansat);
- abilitati de comunicare;
- cunostinte Operare PC;
- proactivitate
- atitudine pozitiva

Oferta (bonusuri, beneficii)
Pachet salarial atractiv: salariu fix, bonusuri in functie de performata, bonuri de masa, decontare transport, asigurare ...

-preluarea apelurilor telefonice in vederea asigurarii continuitatii vanzarilor;
-promovarea/prezentarea prin telefon a produselor si serviciilor noi intrate in procesul de vanzari ale departamentului de telemarketing;
-interactionarea cu potentialii clienti in scopul de a oferi informatii cu privire la produsele bancare;
-stabilirea de noi contacte si actualizarea bazei de date cu clienti;
-identificarea nevoilor clientilor, personalizarea si adaptarea ofertelor la cerintele si nevoile acestora;
-rezolvarea eventualelor probleme aparute la clienti;
-realizarea targetului de vanzari si indelinirea altor obiective stabilite de catre managerul direct;
-intocmirea rapoartelor zilnice/lun...

The License Management Services (LMS) Team has the responsibility to assure the compliance of Oracle customers and partners regarding their utilization and distribution of Oracle systems.
RESPONSIBILITIES:

The following list outlines the task and responsibilities of the LMS consultant role within Oracle’s License Management Services:

- Be part of the Compliance Validation team;

- Run contract validation functions such as: PeopleSoft Expansion, Campus Licenses, Hyperion Declaration. Enterprise License Agreements, Unlimited License Agreements, etc;

- Develop comprehensive & accurate research of Customer contracts, establish licensing position, ensure/validate d...

Oracle - Global Renewals Service Centre (GRSC) is one of the largest support groups in Oracle Romania Organization and manages Oracle support contract renewals for all 4 global regions: Asia, Europe, North America and Latin America.

Cerinte
RESPONSIBILITIES:

The Support Renewals Sales Specialist will be responsible for ensuring the renewal or creation of Support Service Contracts for existing small/medium-sized customers, after the initial point of system sale or as an upselling activity, and handling any resulting queries that the customers may have about the support offerings and contracts.
• Selling support services after point of system sales or upselling for existing ac...

Descrierea postului
- Prospecteaza piata, identifica si contacteaza clienti noi carora le prezinta oferta firmei;
- Raspunde de atingerea si cresterea cifrei de vanzari in zona alocata;
- Negocierea si urmarirea derularii contractelor si a platilor pentru clientii din portofoliu;
- Proceseaza si gestioneaza documentele necesare vanzarii, inclusiv oferte tehnico-financiare;
- intocmeste rapoarte si analize referitoare la vanzari;
- Promoveaza in zona alocata produsele companiei,
- Identifica pe teren, in zona alocata noi clienti si mentine legatura cu clientii existenti;
- Prezentarea ofertei companiei clientilor din portofoliul alocat.
- Intocmirea si transmiterea ofertelor comercia...

As a Financial Officer you will:

- Open incoming scanned invoices in work flow tool
- Check the supplier data and details in the ERP system
- Sort invoices (according to criteria: document type, purchase order, headquarter or branch)
- Communicate and clarificate with suppliers/customers
- Send invoices back to suppliers
- Create, account and send manual invoices to the customers/group companies
- Create customized customer statements and send to customers. Follow up with customers and request for payments
- Receive and respond to customers regarding problems with invoicing and any other queries

Cerinte
If you are:

• Full of Energy
• Self-motivated
• Goal-orienta...

Descrierea firmei
Partener Orange, SC TTU SRL este o companie aflata in plin proces de dezvoltare, in domeniul telecomunicatiilor. Prin seriozitate, implicare si orientare spre client, aceasta asigura persoanelor juridice servicii de cea mai buna calitate.

Responsabilitati
Compania angajeaza reprezentanti comerciali pentru vanzari directe catre persoane juridice, cu urmatoarele atributii:
- prospectarea continua a pietei;
- stabilirea intalnirilor;
- pregatirea si prezentarea ofertei;
- intocmirea, semnarea si activarea contractelor;
- servisarea post vanzare;
- raportarea zilnica a activitatii.

Cerinte
• Experienta in vanzari minimum 1 an;
• Energic, dinamic, bun...

Veterinary doctor/ zoo-technical engineer for feed sales
We are looking for a dynamic and organized person who will be responsible for the feed sales and technical support for feed customers in our company.

Job description
• Responsible for maintaining the relations with current feed customers
• Responsible for giving technical support to feed customers

• Responsible for finding new feed customers
• Responsible for investigating the customer complaints

• Market study

Rol -
- dezvolta relatii tip win/win cu clientii B2B - companii mici si mijlocii din regiunea alocata cu scopul de a creste profitabilitatea clientilor si vanzarile operatorului;
- creste cota de piata si aduce valoare prin depasirea targeturilor, sustinuta de asigurarea unei experiente bazata pe profesionalism si parteneriat.


Responsabilitati -

- achizitie noi clienti de la competitie;

- abilitatea de a dezvolta un caz solid contra competitorilor bazat pe produsele si serviciile aflate in portofoliu, a valorii acestor servicii, precum si pe politica de pret si a diferentiatorilor existenti;
- cunoasterea excelenta a produselor si serviciilor companiei si pe cele ale compe...

• Actioneaza in permanenta in vederea cresterii numarului de clienti activi pe zona;
• Analizeaza concurenta, tendintele pe piata si identifica oportunitati de afaceri si finalizeaza contracte pe termen lung;
• Raspunde de realizarea obiectivelor de vanzari;
• Implementeaza proiectele de vanzari si marketing in locatiile din zona alocata;
• Asigura relatia cu clientii implicandu-se direct in negocierea si derularea colaborarii, in concordanta cu standardele companiei;
• Urmareste incasarile;
• Si cel mai important: atinge si depaseste targeturile alocate.

ROLE:

Contract Specialist’s role is to act as a partner for Oracle Sales force, in a multicultural environment, by creating high quality contract documentation, in a timely manner, necessary for closing the deals between Oracle and its customers.

RESPONSIBILITIES:

Provide support for the sales force during negotiation stages in structuring the deals.
Drafting and processing contracts documentation for products and services.
Ensuring compliance with Oracle guidelines and policies.
Understanding and keeping up to date with the systems & applications used by Oracle.

A CONTRACT SPECIALIST IS IN CHARGE OF :

Contract Process – supporting sales representatives during...

ROLE:

The Business Development Consultant is an inside representative on the business development and sales team mapped to a territory/ vertical in EMEA.

RESPONSIBILITIES:

* Partner Account Mapping and whitespacing
* Lead Generation and Prospecting- Inside sales
* Pipeline generation from install base
* Royalty Trend Analysis, Forecasting, Collection and Booking
* Territory/ Vertical Revenue Forecasting
* Up-sell of Oracle Technology in EGBU install base/ Design Wins
* Contribute Net-New Revenue
* Reactivation of dead accounts/ inactives
* Resolve partner issues/ concerns
* GCM Updates (A system used for business management)
* Manage tier 2/ 3 partners
* ...

• Respond to requests for technical assistance via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Availability to work in shifts, including nights and weekends
• Follow standard help desk procedures
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions in knowledge base
• Stay current with system information, changes and updates

Cerinte
• University degree or student
â€...

As a customer service agent you will:
- Process and book purchasing requisitions, purchase orders, materials catalogues, delivery notes, goods receipts and other procurement documents.
- Answer suppliers requests & purchasing hotline.
- Taking calls
- Handling emails
- Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status
- Sharing knowledge case with the team
- Creating SOPs
- Training new team members and cross-training existing members
- Attending training sessions
- Administrative work for helpdesk needs
- Arranging working schedule with collegues flexibly, according to business needs

Cerinte
If you are:
• Full of...

• Respond to requests for technical assistance via phone or electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Availability to work in shifts, including nights and weekends
• Follow standard help desk procedures
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions in knowledge base
• Stay current with system information, changes and updates

Cerinte
• University degree or student
â€...